Legal

Terms of Service

Last updated: 25 February 2026

    These terms govern your use of the websites, portals, and services operated by AC Tech Services Ltd. By accessing or using our services, you agree to be bound by these terms.
  

1. Definitions

"Company", "we", "us" refers to AC Tech Services Ltd, a company registered in England and Wales.

"Services" means all IT services, remote support, device management, cloud administration, consulting, and any other services provided by us.

"Portal" refers to the client management portal at portal.actechservices.uk.

"Client", "you", "your" refers to any individual or organisation using our services.

2. Services

AC Tech Services Ltd provides IT infrastructure management, cloud services (Microsoft 365, Azure), cybersecurity, remote device management, digital transformation consulting, and technical support for hospitality and corporate clients.

Specific service terms, deliverables, and pricing are defined in individual service agreements between the Company and the Client.

3. Portal Access

Access to the client portal is provided through Microsoft Entra ID authentication. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We reserve the right to suspend or terminate portal access at any time if we reasonably believe there has been a breach of these terms or unauthorised access.

4. Remote Support

    By initiating a remote support session (via support.actechservices.uk or the MeshCentral Assistant), you grant our technicians temporary access to view and control your device for the purpose of providing technical assistance. You may terminate the session at any time.
  

During remote support sessions:

Our technicians may view your screen, access files, and modify system settings as necessary to resolve the reported issue
Sessions are logged for security and quality assurance purposes
We will not intentionally access personal files unrelated to the support request
Session recordings and logs are retained in accordance with our Privacy Policy

5. Device Management

For clients with managed device agreements, we deploy management agents on authorised devices. These agents allow us to:

Monitor device health, security status, and connectivity
Deploy software updates and security patches
Remotely access devices for maintenance and support (subject to agreed consent policies)
Enforce security policies and compliance requirements

Device management is governed by the specific service agreement between the Company and the Client.

6. Acceptable Use

You agree not to:

Use our services for any unlawful purpose
Attempt to gain unauthorised access to our systems or other clients' data
Interfere with or disrupt the operation of our services
Share portal access credentials with unauthorised individuals
Use our remote support tools to facilitate access to systems you are not authorised to manage

7. Intellectual Property

All content, software, tools, branding, and materials provided through our services and websites remain the intellectual property of AC Tech Services Ltd or our licensors. You may not copy, modify, distribute, or reverse engineer any of our proprietary materials without written consent.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information obtained during the provision or use of services. This obligation survives the termination of any service agreement.

9. Limitation of Liability

To the maximum extent permitted by law:

Our total liability for any claims arising from the use of our services shall not exceed the fees paid by you in the 12 months preceding the claim
We shall not be liable for any indirect, incidental, consequential, or punitive damages
We shall not be liable for any loss of data, revenue, or business opportunity
We provide our services "as is" and do not guarantee uninterrupted or error-free operation

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

10. Indemnification

You agree to indemnify and hold harmless AC Tech Services Ltd from any claims, damages, losses, or expenses arising from your breach of these terms or misuse of our services.

11. Termination

Either party may terminate the service relationship in accordance with the applicable service agreement. Upon termination, your access to the portal and managed services will be revoked, and we will handle your data in accordance with our Privacy Policy.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes

We may update these terms from time to time. Material changes will be communicated via the portal or email. Continued use of our services constitutes acceptance of the updated terms.

14. Contact

For questions about these terms, contact us:

AC Tech Services Ltd
Email: [email protected]
General: